Terms and conditions

Delivery charges - options: 
  1. Royal Mail First class signed for - £2.45 (not insured, choose at your own risk)
  2. Royal Mail Second class signed for - £2.18 (not insured, choose at your own risk)
  3. Royal Mail Special Delivery Guaranteed next day by 1pm - £6.70 (compensation up to £500 in value)

 

Processing time: All items are handmade to order, so please allow 7 – 10 working days for processing and shipping. I will notify you if this is likely to take any longer, but items are usually shipped much more quickly than this time frame. Your patience is appreciated. 

 

Returns and exchanges: I gladly accept returns if notified within 14 days of delivery and if returned within 28 days from delivery. I will refund the item within 14 days of receipt of the returned goods. Buyers are responsible for returned postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to the nature of the items sold, unless they arrive damaged or defective, the following items cannot be returned for a refund:

• Custom or personalised orders

• Items that have been worn

• Items on sale.

I don’t accept exchanges, but please contact me if you have any issues with your order so that we can find a speedy resolution.

 

Privacy Policy: Silver Lake Jewellery – how we use your information: 

When you sign up for promotions, new products and sales, you’ll have entered your e-mail address and perhaps your name. This personal information is securely stored in our contacts list and we will only use it to send you the information you’ve asked for. We will never pass on these details to any other organisation. You can opt out at any time by clicking the unsubscribe link at the bottom of each e-mail we send out.